FAQ’s

We often get asked questions about everything and anything to do with our services – especially hydro-dipping.

From “can this item be dipped?”, to the process and even tips on actually dipping yourself.

Here are some of the most common.

B-2-B Purchasing

I’m stuck or struggling to “dip”

As a customer of ours you also benefit from the FREE expert advise and support we offer.

Having trouble with a dip, just pick up the phone and speak to Eve or David.

We can help and will do our best to make your life a little less stressful. That alone is priceless.

By us helping you in your business we are in turn helping ours.

How soon can I get my purchase?

All “in-stock” products are available for next day delivery within the UK mainland.

We can also ship to other UK regions and European countries, though this unfortunately wouldn’t be next day.

Check our shipping page to find out the different delivery options we offer and countries we can serve!

I’m a business – can I set up an account with you?

Monthly accounts can also be discussed.

Online Purchasing

I’m stuck or struggling to “dip”

As a customer of ours you also benefit from the FREE expert advise and support we offer.

Having trouble with a dip, just pick up the phone and speak to Eve or David.

We can help and will do our best to make your life a little less stressful. That alone is priceless.

By us helping you in your business we are in turn helping ours.

How soon can I get my purchase?

All “in-stock” products are available for next day delivery within the UK mainland.

We can also ship to other UK regions and European countries, though this unfortunately wouldn’t be next day.

Check our shipping page to find out the different delivery options we offer and countries we can serve!

How are the films sent?

All our films come rolled on plastic tubes that you can reuse and are sealed in air tight packets so no moisture can get in and spoil it.

We do not and will not fold our films. Thats just wrong!

How good are the films you sell?

We only sell products that we have tried, tested and use daily ourselves in our own Water Transfer Printing business.

How long are the films you sell?

All our Hydrographics film patterns listed are sold by the metre length.

Hydro Dipped

How good are the films you sell?

We only sell products that we have tried, tested and use daily ourselves in our own Water Transfer Printing business.

Can you coat firearms?

Yes – in fact this is one of the most popular items to be coated!

Please note: Firearms must be dismantled, degreased and the action removed prior to posting.

We do have the services of a local gunsmith who can help with this for a nominal charge if required.

Can I have my own design on my items?

Yes, If you cant find something suitable in the vast range of available patterns, we can have your design printed onto a film but there is a large minimum order qty. This service is more suited to a large production order.

How many patterns do you have to choose from?

There are thousands of different patterns available, we try to keep a stock of the most popular but if we dont have what you want, ask us and we can get it.

What can be coated?

Anything non porous that can be submerged in water and be painted can be coated, Metal, plastic, wood etc. Electronics such as games consoles, controllers, laptops, phones etc can be coated as long as all water sensitive components are removed from the casings allowing the casing to be processed safely. (Items sent to us should be disassembled by the customer before sending) 

How durable is the finish?

Once processed and the pattern applied, the item is coated with an automotive clear coat  lacquer to protect it.

The resulting finish is as durable as the paintwork on your car. 

The Process

I want to get AquaGraphix top coat my item. What do I need to do?

  1. Decide on your pattern- Choose from our wide selection of patterns or ask for suggestions, we are always happy to help.
  2. Choose your base-coat colour.
  3. Choose your finish: matt, gloss or satin finish.
  4. Get in touch for a final quote and to check that your chosen pattern and paint colours are in stock.
  5. Remove or dismantle the parts/items you wish to send to us.
    We may be able to assist local customers with this for a small charge.
  6. Package your item well and post to us using a recorded delivery service that insures your item for its full value.
    To save you money we use the same packaging to return your item so make sure it is suitable for return.
    If we need to use new packaging there may be a fee involved. Enclose a note with your contact details and what we are doing for you
  7. When we receive your item we will contact you to confirm receipt.
  8. Make payment either by Cash, cheque, Bank transfer or paypal. We currently do not accept card payments.
    Important – parts will not be returned until full payment is received!
  9. Once payment is received we will package up your item and post back to you using our next day courier service or you can collect in person should you wish.
  10. Finally……. You receive your item and become another satisfied customer of AquaGraphix! Happy days!

How does the process work?

A film with the desired pattern is cut to size and laid on top of water.

It is then sprayed with a chemical to “activate” it and then the part to be processed is pushed through the pattern.

This ensures that the water pressure pushes the pattern onto the part.

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